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August 11, 2010


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Great point made. Often answers that require detailed answers do not get documented because it involves a lot of leg work to find the people with the answers and to document issues. It also helps as you mentioned to have a good complaint tracking system in place were customer concerns can be easily analyzed and tracked for trends.

Best Regards

James Sorensen

Small Business Answering service

Thanks for the post! Customer service is really important and an integral part of business.

Sonia Roody

Yeah, good thing you checked the front line. Customer service must always be in consideration. It's important to take care of customers, and give them an update about everything happening in your company. It's also good that you saw the flaws in the services. That way, you can easily create strategic plans that will eliminate those flaws. Thanks for sharing your experience. :)

bpo services

Customer service is important to company's reputation and to make your business productive.

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