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May 19, 2010

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Garintoren

You & I could swap a library full of these kinds of stories.

In this regard - we have started to simply decline to participate in RFP's that don't ask the right questions and have been pleasantly surprised to find out that 3 of the 4 we recently declined, came back, asked us what to include and then amended the RFP. On principle we have also pushed back hard on completely unrealistic deadlines, again with great success.

http://www.striata.com/resources/blog/is-your-ebilling-strategy-really-focused-on-the-customer-experience.html

Something to think about...

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